Help Center
Quick answers to the most common questions. Need more help? Reach out through your Orders page.
How do I create a listing?
Tap Sell in the header, upload clear photos, write an honest description, set your price, and publish. Your listing goes live immediately.
How do I start selling after creating an account?
Open the account menu from the top-right circle, add your pickup address in your profile, go to the seller dashboard, complete verification, then add your payout bank account. After that, you can create your first listing.
How does payment protection work?
When a buyer pays, the funds are held by Havyn. The seller only receives the money once both the buyer and seller confirm the transaction is complete.
What if my item never arrives?
Contact the seller first. If unresolved, open a dispute from your Orders page within 2 hours of confirming delivery. After that window, the order may be completed automatically.
What if I receive the wrong item or it is damaged?
Photograph the item and packaging immediately, then open a dispute on the order within 2 hours. Include clear photos or video showing the problem.
How do I verify my account?
Go to the account verification page. Individuals need a valid government ID. Registered businesses need a CAC certificate, business name, TIN, and director details. Verification is required before payouts.
How do I get paid?
After verification, add your bank account on the payouts page. Once an order is fulfilled, your earnings are released to that account. The account name must match the name on your verification.
Can I pay or receive payment outside Havyn?
No. Paying outside the platform removes buyer protection and seller protection. If a user asks you to pay by direct transfer, decline and report it through the contact page.
How do I edit or delete my listing?
Go to My Listings in the account menu. You can edit photos, description, price, and stock, or change the status between active and inactive. You can also permanently delete listings you no longer want to sell.
What is the difference between pickup and delivery?
Pickup means the buyer meets you at the address on your profile. Delivery means a courier picks up the item from your address and delivers it to the buyer. You can offer either or both when you create a listing.
How long does delivery take?
Delivery times depend on the courier route and distance. Once the seller schedules pickup, the order shows tracking so you can follow the progress.
How do I contact support?
For order issues, use the dispute option on the order. For general questions, visit the contact page or send a message through the help button in the account menu.
Is there a fee to sell?
Listing is free for sellers. The buyer pays a small transaction fee, which is shown clearly at checkout before they confirm the order.
How do I delete my account?
Go to your profile page and choose Delete account. This starts a permanent deletion process for your account and data.
How do I change my account details?
Go to your account menu in the top-right corner. From there you can view your profile, check orders, and manage listings. Full profile editing is coming soon.
Still need help?
If you cannot find the answer here, send us a message and we will get back to you.
Contact support